Question 1

How do I install SoloSnap?

Accepted Answer

Download SoloSnap from solosnap.app, open the installer, and follow the prompts. After launch, grant Screen Recording (and Microphone/Camera if you use those) when macOS asks. Open Settings with the menu bar icon or the Open Settings shortcut (default ⌘⇧,).

Question 2

What are the system requirements?

Accepted Answer

SoloSnap is a native macOS app. You need a Mac that can grant Screen Recording permission. Multi-display features need more than one display. AppCore Per-App Audio needs a virtual audio device (such as Loopback or BlackHole) when you use that mode. CameraCore needs a camera.

Question 3

What permissions does SoloSnap need?

Accepted Answer

Screen Recording is required for screenshots and screen recording. Microphone and Camera are optional, depending on narration and camera picture-in-picture or CameraCore. Accessibility or Input Monitoring may be requested to improve Active Display tracking. Keyboard shortcuts need the app to be allowed to use global hotkeys.

Question 4

How do I take my first screenshot?

Accepted Answer

Use the menu bar, On-Screen Toolkit, or a shortcut. Defaults: Selection ⌘⇧4, Full Screen ⌘⇧3, Window Screenshot ⌘⇧5 (opens Window Manager). Change bindings on Keyboard Shortcuts. Choose PNG, JPEG, TIFF, HEIC, AVIF, or WEBP on Screenshots → File Format (default PNG).

Question 5

How do I make my first recording?

Accepted Answer

Open Settings → Recording. On Engine & Quality pick MobilityCore (default after a factory reset). On Display Setup choose Single or Multi-Display Mode. On Recording Target pick what to capture (for example Main Display). Start with Toggle Screen Recording (default ⌘⇧R), the toolkit, or the menu bar. Stop from the same control, the recording overlay (when it appears), or the shortcut.

Question 6

Where is Settings?

Accepted Answer

Open Settings from the menu bar (if that row is shown), Open Settings (default ⌘⇧,), or Settings Sections (default ⌥⌘P) for one card. Tabs: Screenshots, Recording, Save Location, Keyboard Shortcuts, Appearance, App Behavior, Support. Settings Window & Menu is not a tab — Appearance → Interface Theme → Settings Window & Menu…

Question 7

What is the menu bar icon for?

Accepted Answer

The menu bar extra opens capture, recording, tools, and Settings. Tint is Appearance → Menu Bar Icon (the only place a brown icon color is offered). Which Settings rows appear is Settings Window & Menu → Settings in the menu bar: Settings only, Settings Sections only, Both, or Neither. Shortcuts still work if you hide the rows.

Question 8

What is the On-Screen Toolkit?

Accepted Answer

A floating toolbar for capture and tools. Show/hide with Toggle Floating Toolkit Visibility (default ⌘⇧⌥T). Look, buttons, and visibility: Settings Window & Menu → On-Screen Toolkit. Tool placement (Media Studio, Magnifier, Text to Speech): App Behavior → General → SoloSnap Tools.

Question 9

What is the Guide?

Accepted Answer

Standalone help windows (Explore Features, Live Filters, Quit Protection, Web Capture settings, and more). Open Explore Features from Support → Application. Guide windows use the same pin/chrome language as other immersive windows; they are not Settings tabs.

Question 10

Is SoloSnap only for macOS?

Accepted Answer

The SoloSnap app is macOS only. Website tools (if you use them) run in a browser on other platforms; they are not the Mac app.

Question 11

How do I check the app version?

Accepted Answer

Settings → Support → Application.

Question 12

Where is Explore Features?

Accepted Answer

Support → Application → Explore Features. It opens the Guide catalog and points at the same Settings homes (it does not duplicate controls).

Question 13

Can I use SoloSnap with a mouse only?

Accepted Answer

Yes. Menu bar, toolkit, Settings, Window Manager, and Guide do not require custom shortcuts. Shortcuts are optional and edited on Keyboard Shortcuts.

Question 14

Does SoloSnap need an account?

Accepted Answer

No account is required to use the app or to open Get Help. Support tickets on the website follow the Contact Us / Ticket Status flow.

Question 15

What are the Settings tabs?

Accepted Answer

Screenshots, Recording, Save Location, Keyboard Shortcuts, Appearance, App Behavior, Support. There is no General tab and no Settings Window & Menu tab.

Question 16

What is Settings Window & Menu?

Accepted Answer

A Guide for Settings chrome, menu-bar Settings rows, On-Screen Toolkit, Multi-Region session panel, What Appears in Recordings, quit-protection overlay, parked-card pop-in, Settings Windows, and Tips and guidance. Open: Appearance → Interface Theme → Settings Window & Menu…

Question 17

I used to change wallpaper, Dock, and menu bar under Recording. Where are they?

Accepted Answer

Appearance → Interface Theme → Settings Window & Menu… → What Appears in Recordings: Exclude Desktop Wallpaper, Hide Dock, Hide Menu Bar. Recording still owns engine, quality, target, display mode, camera/AppCore, and Recording Exclusions.

Question 18

Where do I hide the recording toolbar so it is not on screen while I record?

Accepted Answer

Settings Window & Menu → What Appears in Recordings → Recording controls. Separate options for full screen/display vs window-style recordings. Region and Multiple Regions use a safety chip, not that HUD.

Question 19

Where is Quit Protection?

Accepted Answer

On/off: App Behavior → Quit Protection (factory default: on). Overlay visibility and auto-dismiss seconds: Settings Window & Menu → Quit protection overlay.

Question 20

Where is Reveal Saved File in Finder?

Accepted Answer

Save Location → Save locations (Reveal Saved File in Finder).

Question 21

Where did Recording workflow / How capture starts go?

Accepted Answer

Recording → How Capture Starts. MobilityCore/AppCore: Quick Setup (open chooser after Apply) and Focus Display start when you tap a display. CameraCore: Toolkit Record starts CameraCore immediately. Formerly listed under App Behavior.

Question 22

What is the difference between Application Exclusions and Recording Exclusions?

Accepted Answer

Screenshots → Application Exclusions: apps omitted from window screenshot picking. Recording → Recording Exclusions: apps omitted from recordings. Two lists, two homes.

Question 23

Where is the window selection border color?

Accepted Answer

Appearance → Window Highlight (formerly described as a window color picker). It does not recolor pixels in the saved screenshot.

Question 24

Where is the On-Screen Toolkit configured vs tools themselves?

Accepted Answer

Toolkit chrome: Settings Window & Menu → On-Screen Toolkit. Media Studio / Magnifier / Text to Speech placement: App Behavior → General → SoloSnap Tools.

Question 25

What is Settings Sections?

Accepted Answer

A launcher of the same Settings cards (slices), grouped like the tabs. Default shortcut ⌥⌘P. Cards are not a second copy of each preference.

Question 26

What are parked Settings cards?

Accepted Answer

Undocked card windows. Pop-in behavior: Settings Window & Menu → Parked card pop-in. Manager: Settings Windows (shortcut unassigned by default).

Question 27

Where is factory reset?

Accepted Answer

Support → Factory defaults → Reset to Defaults… Not on App Behavior.

Question 28

Where is Archiver?

Accepted Answer

Media Studio Archive mode. Open from SoloSnap Tools, the toolkit (if placed), or Open Archive (Media Studio) (default ⌃⌥⌘A). Not a separate Settings tab.

Question 29

Where do I turn on in-app browser internet access?

Accepted Answer

App Behavior → General → In-App Browser Internet Access (Web Capture network, Web Recording network, restore last Recording Browser session).

Question 30

Where are Web Capture settings?

Accepted Answer

Save Location → Web Capture Settings (only if Web Capture network is on). Patient capture and the Capture settings Guide (session restore, auto-capture, overlays, ad blocking).

Question 31

Where is camera picture-in-picture vs CameraCore?

Accepted Answer

PiP for MobilityCore/AppCore: Recording (Camera Capture / AppCore camera card) plus menu bar Enable Camera and Toggle Camera (default ⌘⇧C). CameraCore is a separate engine on Engine & Quality — camera-only, not a screen overlay.

Question 32

Why don’t I see Display Setup?

Accepted Answer

Hidden when the engine is CameraCore. CameraCore does not use screen display modes.

Question 33

Why don’t I see Recording Target?

Accepted Answer

Screen targets are for MobilityCore and AppCore (not CameraCore, not AppCore Audio Only in the same way). AppCore’s list is shorter than MobilityCore’s.

Question 34

Why is Color Vision missing?

Accepted Answer

Appearance → Color Vision is hidden for Essential and High Contrast themes. Off / Red–Green / Blue–Yellow on Default, Classic, Folio, Performance, and Terrace.

Question 35

Why is Menu Bar Icon or Window Highlight missing?

Accepted Answer

Hidden in Essential (monochrome chrome). Use another theme to tint those.

Question 36

Why is Web Capture Settings missing?

Accepted Answer

It is offered only when in-app browser network for Web Capture is on (App Behavior → General).

Question 37

Why are Multi-Display Capture shortcuts missing?

Accepted Answer

Keyboard Shortcuts → Multi-Display Capture is offered when Display Setup is Multi-Display Mode, not Single Display Mode.

Question 38

Why wasn’t a new Settings tab added when Recording got long?

Accepted Answer

Preferences stay on the existing tab that already owns that concern. Extra length uses Settings Sections / slices, not a new tab.

Question 39

Can I open one card from the Guide or Features catalog?

Accepted Answer

Yes. Those entries jump to the one canonical home (tab or slice), not a duplicate control.

Question 40

Where is Magnifier configured?

Accepted Answer

Open via SoloSnap Tools or Magnifier shortcuts. Placement: App Behavior → General → SoloSnap Tools. Bindings: Keyboard Shortcuts → Magnifier Shortcuts.

Question 41

Where is Text to Speech?

Accepted Answer

SoloSnap Tools (App Behavior → General). Placement card is not on the Settings hub as its own tab.

Question 42

Where is Media Studio?

Accepted Answer

SoloSnap Tools, toolkit, or related shortcuts. Modes include Compress, Convert, Batch, Edit, and Archive.

Question 43

Where is Diagnostics?

Accepted Answer

Support → Diagnostics → Open Diagnostics…

Question 44

Where is uninstall?

Accepted Answer

Support → Remove SoloSnap.

Question 45

Where is the Settings window frame / tab look?

Accepted Answer

Settings Window & Menu: frame (Standard Settings Window, Balanced Window, Light Settings Window, Open Frame) and title bar & tabs (Standard, Glass, Balanced, Light, In-Window Tabs). Standard tabs use the original native tab layout.

Question 46

Where are Boolean switches vs On–Off circles?

Accepted Answer

Settings Window & Menu → Boolean controls: Switch or On–Off circles.

Question 47

What screenshot types does SoloSnap offer?

Accepted Answer

Selection, Full Screen (main display), Window (Window Manager), Multi-Window Screenshot (up to 10), Focus Display Screenshot (Multi-Display Mode), Capture All Displays (one image per display), and Web Capture when the in-app browser network is on.

Question 48

What screenshot formats are available?

Accepted Answer

Screenshots → File Format: PNG (default), JPEG, TIFF, HEIC, AVIF, WEBP.

Question 49

How do I change screenshot format?

Accepted Answer

Settings → Screenshots → File Format. Applies to new still captures.

Question 50

Why would I pick PNG vs JPEG?

Accepted Answer

PNG is lossless and default. JPEG is smaller with compression. TIFF is a high-fidelity still. HEIC, AVIF, and WEBP are more compact; check that your other apps open them.

Question 51

What is Application Exclusions?

Accepted Answer

Screenshots → Application Exclusions. Those apps are omitted from Window Manager for window screenshots. It does not replace Recording Exclusions.

Question 52

How do I add or remove an excluded app for screenshots?

Accepted Answer

Screenshots → Application Exclusions. Add from the running/available list; remove from the exclusion list. Changes apply to later window screenshot picks.

Question 53

What if an excluded app is not running?

Accepted Answer

It can stay on the list — no harm done. It’s simply skipped the next time you pick windows.

Question 54

Does Full Screen Screenshot capture every monitor?

Accepted Answer

No. Full Screen is the main display. For one chosen display use Focus Display Screenshot (Multi-Display Mode). For every display as separate images use Capture All Displays.

Question 55

What is Selection Screenshot?

Accepted Answer

Drag a rectangle. Default ⌘⇧4. Cancel with Cancel Selection (default ⌘.).

Question 56

What is Window Screenshot?

Accepted Answer

Default ⌘⇧5. Window Manager highlights windows; the highlight color is Appearance → Window Highlight.

Question 57

How do Multi-Window screenshots work?

Accepted Answer

Select up to 10 windows in Window Manager (selection side panel shows Selected n / 10). Companion shortcut is tied to Window Screenshot. Each selected window is captured.

Question 58

Why is a window missing in Window Manager?

Accepted Answer

Check Screenshots → Application Exclusions, Screen Recording permission, Mission Control / other Spaces, and that the window is a normal capturable window.

Question 59

Why are screenshots blurry?

Accepted Answer

Check scaling on Retina vs the format (heavy JPEG). Capture the native window instead of a scaled region if you need pixel-crisp UI.

Question 60

Can I screenshot while recording?

Accepted Answer

Not while a screen recording is running. Pause the recording (Pause/Resume Screen Recording) or stop it, then take the screenshot. If pause is unavailable for that target, stop the recording first.

Question 61

Where are screenshots saved?

Accepted Answer

Save Location → Save locations (same folder family as recordings unless you set otherwise). Optional separate folder for in-app browser captures.

Question 62

How do I cancel a screenshot?

Accepted Answer

Cancel Selection (default ⌘.) or Escape during selection, depending on the capture UI.

Question 63

What is Focus Display Screenshot?

Accepted Answer

Captures the display you tap/select at capture time. Offered in Multi-Display Mode. Default ⌘⇧6. Keyboard card: Multi-Display Capture.

Question 64

What is Capture All Displays?

Accepted Answer

One still image per display. Default ⌘⇧7. Multi-Display Mode.

Knowledge Base

Getting started

Where things live in Settings

Screenshots

Window Manager and multi-select

Recording engines

Display Setup and recording targets

MobilityCore

AppCore

CameraCore

Quality, codec, and files

Audio and microphone

What appears in recordings and the overlay

Save Location and Recent Captures

Keyboard Shortcuts

Appearance

Settings Window & Menu

App Behavior

Web Capture and Recording Browser

Media Studio, Archive, converters

Guide, Features, Quick Actions

Support, tickets & web tools

Support, diagnostics & legal

Web tools (website)

Support tickets (website)

Live chat (website)

Troubleshooting

Privacy, permissions, uninstall

Need Additional Support?